Privacy Policy

Last updated: 5 October 2026

Soveya ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

  • Contact details (name, email, phone, shipping/billing address)
  • Order and payment information (processed securely via our payment provider - we do not store full card details)
  • Browsing behaviour on our site (via cookies and analytics)
  • Information you provide when contacting customer support

How we collect it

  • Directly from you when you place an order, create an account, sign up for emails, or contact us
  • Automatically via cookies, pixels, and analytics tools when you browse our site

How we use your information

  • To process and fulfil your orders, including sharing necessary details with our shipping/fulfilment partners
  • To communicate with you about your order, account, or enquiries
  • To send marketing emails (only if you've opted in) - you can unsubscribe at any time
  • To run and measure advertising, including via Meta (Facebook/Instagram), TikTok, and Google pixels, which help us show relevant ads and measure their performance
  • To improve our website and product offering

Disclosure of your information

We may share your information with:

  • Payment processors (e.g. Shopify Payments, PayPal)
  • Shipping and fulfilment partners
  • Marketing and analytics platforms (Meta, TikTok, Google, Klaviyo/Shopify Email)
  • Government or law enforcement agencies, where required by law

We do not sell your personal information to third parties.

Cookies and tracking

Our site uses cookies and similar technologies, including advertising pixels, to improve your browsing experience, remember your preferences, and measure the effectiveness of our marketing. You can disable cookies through your browser settings, though some site features may not work as intended.

Data storage and security

Your information is stored securely using industry-standard measures via our hosting and platform providers (Shopify). While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure.

Your rights

Under the Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, contact us at support@soveya.com.au.

Overseas disclosure

Some of our service providers (e.g. Meta, TikTok, Google, payment processors) may store or process data outside Australia. By using our site, you consent to this disclosure.

Children's privacy

Our website is not intended for children, and we do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact us

If you have questions about this policy or your personal information, contact us at support@soveya.com.au.