Terms of Service

Last updated: 9 October 2026

Welcome to Soveya. By accessing or using our website and purchasing our products, you agree to the following terms. Please read them carefully.

1. About us

Soveya operates this website and sells shapewear products to customers primarily in Australia. These terms are governed by the laws of Australia.

2. Eligibility

By using this site, you confirm you are at least 18 years old or are using the site under the supervision of a parent or guardian.

3. Products and pricing

  • All prices are listed in AUD and are subject to change without notice.
  • We make reasonable efforts to display product colours and details accurately, but slight variations may occur.
  • Sizing information on our website, including our Size & Fit Guide, is a guide only. Fit can vary between styles and body types, and garment measurements may vary slightly.
  • We reserve the right to limit quantities or refuse any order at our discretion.

4. Orders and fulfilment

  • You will receive an order confirmation email once your order is placed, and a shipping confirmation with tracking once it's dispatched.
  • Delivery times may vary — see our Shipping Policy for estimated timeframes.
  • We are not responsible for delays caused by the shipping carrier or customs, where applicable.

5. Payments

We accept payments via the methods listed at checkout. All payments are processed securely through our third-party payment providers; we do not store your full payment details.

6. Returns, refunds, and exchanges

Please refer to our Returns & Exchanges Policy for full details, including our 30-day return window and hygiene requirements. Nothing in these Terms affects your rights under the Australian Consumer Law, including your right to a refund, replacement, or repair for goods that are faulty, not fit for purpose, or significantly different from what was advertised.

7. Intellectual property

All content on this website — including text, images, logos, and branding — is owned by or licensed to Soveya and may not be copied, reproduced, or used without our written permission.

8. Limitation of liability

To the extent permitted by law, Soveya is not liable for any indirect, incidental, or consequential loss arising from your use of this website or our products. This does not limit any rights you have under the Australian Consumer Law that cannot be excluded.

9. Marketing communications

By opting in at checkout or via our sign-up form, you consent to receive marketing emails from us. You may unsubscribe at any time using the link in any email.

10. Third-party links and services

Our site may use third-party services (e.g. payment processors, advertising platforms) that have their own terms and privacy policies. We are not responsible for the practices of these third parties.

11. Changes to these terms

We may update these Terms from time to time. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.

12. Contact us

For any questions about these Terms, contact us at support@soveya.com.au.