Returns & Exchanges

We want you to love your Soveya pieces. If something isn't right, here's how returns work.

Return window

You have 30 days from the date your order arrives to request a return.

Hygiene requirements

Because shapewear is worn against the skin, all returns must meet the following hygiene standards:

  • The crotch area must be clean and free of any staining, marks, or odor.
  • Items must be free from stains overall.
  • Items must be unworn other than for trying on, with all original tags and hygiene liners (if applicable) still attached.
  • Items that show signs of wear, washing, deodorant/makeup transfer, or perfume will not be accepted and will be sent back to the customer at their expense.
  • For hygiene reasons, we're unable to accept returns on final sale items.

How to request a return

To start a return, contact us with:

  1. Your order number
  2. 1-2 photos of the item showing its current condition
  3. A brief description of why you're returning it (e.g. wrong size, changed mind, arrived damaged)

We'll review your request and confirm whether it's approved within 3-5 business days.

Return shipping

  • Customers are responsible for return shipping costs, except in cases of a defective, damaged, or incorrect item, where we'll cover the cost.
  • We recommend using a trackable shipping method - we aren't responsible for items lost in transit back to us.

Refunds

  • Once your return is received and passes inspection, we'll notify you and process your refund to your original payment method within 5-10 business days.
  • Original shipping fees are non-refundable.

Damaged or incorrect items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 3-5 business days of delivery with photos - we'll cover return shipping and send a replacement or refund at no extra cost to you.

Non-returnable items

  • Final sale/clearance items
  • Items that don't meet the hygiene requirements above
  • Gift cards